ABOUT US
Posted by Ben Thomas on
We have some messages from customers who would like to place an order but doubt since it can be fraudulent .
Since that I would like to post screenshot of past and recent orders , tracking number with delivery confirmation , and share some real pictures from actual items .
We are real company with real items and service , all question and requests usually answered within 1-24 hours .
All items checked for quality before shipping , and safely packaged .
For Standard First Class Mail shipping it take 15-35 business days ( not included Sat-Sun )
For DHL Express it take 12-15 business days .
We accept return or exchange for new unused items only .
Return :
for items with the reason "don't like " , "not happy " (for some reason) or customer made mistake ordering wrong size or color , you are responsible for return shipping cost .
If we send damaged item please contact us within 1-2 days with pictures which determinate defect , we will replace or refund for free of charge .
If customer specified wrong home address and item was not delivered please contact us .
if customer decide cancel order or change his/her mind after order has been shipped , we not be able to process cancellation request , however once you get it your order , you can send it back for refund ,in this case you responsible for shipping return .
