FAQ

What is Besunn online store about?

Besunn .com is your online destination for smartphone   case and accessories that suits your personality. We believe in style, and in every customer's passion for art that would reflect in how they style their phones you can choose from  wide range of highest quality products. Our cases are available for all  latest Apple & Samsung Galaxy Smartphones , AirPods case, Apple Watches Bands , Key Chains , and very soon  we planing to add new section such as Life Convenient Staff  .

What’s your Privacy Policy?

A: At Besunn.com  we recognize that we have a responsibility to protect and respect your privacy and take care of your personal data. We will never share your personal information with any third party.

Is my credit card information safe?

Yes. It is our policy to keep your credit card information secure. When you enter your credit card information online, we use a secure order site, which encrypts and protects your credit card information. 

We  officially  McAfee SECURE™ certified site  .

Is there sales tax?

Taxes will be collected on each item as required by each state's taxing authority.

 What methods of payment do you accept?

We accept all major Credit Cards and Amazon Pay. Please be sure to provide your exact Billing ,Shipping address . You can optionally add your phone number in case you would like to get  text messages  from shipping carrier about tracking updates .  (highly recommend ) .

What information do we collect from you?

When you visit Besunn and place an order, we will require you to provide the shipping and billing addresses. After you enter the data into the appropriate forms, we will store your name, email and shipping address in order to process the transaction and deliver the order. Your credit card information is entered into a secure encrypted site and is never stored on our servers.

How long does shipping take?

Order usually takes within 15- 35 days to deliver . However some country's and states can experience additional delay since COVID 19 in this case we would like to ask you wait  extra days . 

When my order will be shipped ?

All orders will be prepared  and shipped within 1-3 business days (Not included Sat-Sun and  public Holidays ) .Orders placed on Friday , will be shipped in following Monday -Tuesday .

 

DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?

A: Absolutely! We offer refund on your order if report is made within 5 days from the date on which you received them from Besunn.com .  Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ. Please contact us at sales@besunn.com or info@besunn.com and we will get back to you as soon as possible.

Why there is no updates on my tracking ?

Please do not worry if you do not see tracking movement after order was accepted and processed  through  shipping facility , it is absolutely normal  since order should pass custom clearance and it take few days . It happen with 100% orders with no exception  . Once order release by custom , updates  will upper immediately  and you be able check order status  day by day with estimated delivery day . You will get screen shots samples in your shipping confirmation email  how tracking updates are going .